By Tom Rosamilia, SVP, IBM Systems and Chairman, North America
Every business is exploring new ways to serve its customers digitally and support employees who are balancing work, home life, and their families’ health. As a business leader, I’m committed to helping our employees, clients, and partners with their efforts to navigate the uncertainty we’re all facing during this pandemic.
For several weeks now, I’ve been serving as co-chair for IBM’s COVID-19 Executive Response Team. I’ve learned a great deal about leading during a time of crisis and have seen the invaluable impact of technology and infrastructure. That’s why I spoke at IBM Think Digital about how business and IT leaders can manage through change and the role IT infrastructure plays in driving and achieving new business objectives. Whether you are on a path to recovery or discovery, I have some key insights to share about leading in this unprecedented time. Below is a clip from my Think Digital discussion, and you can watch the full session here.
No matter the industry you are in right now, the common denominator for business disruption is a need for a resilient, flexible, and secure IT infrastructure.
We are seeing more organizations react to changes in the market and the world by deploying hybrid multicloud to manage their operations, process transactions, and serve customers. Some examples include:
- The education system and the never-before-seen availability of online learning for students of all ages relying on cloud infrastructures.
- The massive increase in volume for call centers and the application of artificial intelligence for natural language processing to help manage these calls and quickly get people the answers they need.
- Supply chains and the potential for blockchains to provide more reliability, a higher degree of data visibility, and greater transaction accuracy for their customers and business partners.
Digital transformation is about changing the way you use technology and your data. It’s about building a better culture to deliver value throughout your company and in a more personalized way.
Over the past several months, IBM has taken some important steps to keep our employees safe. Like many, IBM has shifted to a remote work model, is taking extra precautions at manufacturing and client sites, and maintains transparent and frequent communication with IBMers about the guidance, resources, and tools they need to adjust and be effective while keeping themselves and their families healthy. IBM’s commitment to leading teams through change includes our clients and society. Here are some of the featured IBM initiatives in science and research, trusted information, and resiliency and adaptation we are releasing to help.
- Fighting the virus takes a supercomputer: Now, the world’s most powerful high-performance computing resources, based on our IBM Power Systems™ technology, are being used by government, industry, and academic leaders to understand the threat we face and develop strategies to address it.
- Using data for good: IBM is bringing together trusted data from governments, the World Health Organization, and the Centers for Disease Control and Prevention to give over 300 million monthly visitors to The Weather Channel access to detailed, trusted, up-to-date virus tracking information with AI from Watson.
- Meet the High-Performance Computing Consortium: This unique private-public research effort between 11 technology companies, seven laboratories, 10 universities, and two government agencies provides a range of computing services and expertise to accelerate COVID-19 research.
To support businesses everywhere, IBM has made its flagship event content free for all to view. Explore hundreds of on-demand sessions by topic and industry right now. Learn new ways to work remotely, manage risk, and optimize costs to maintain your customers.
Hear from featured speakers addressing issues that organizations face today. Think Digital features experts in AI, hybrid multicloud infrastructure, and quantum, as well as keynotes by Ginni Rometty, executive chairman of IBM, and will.i.am, creative innovator, founder, and CEO of I.AM+; Arvind Krishna, CEO of IBM; and Jim Whitehurst, president of IBM and chair of the board of Red Hat.
I hope the insights from IBM Think Digital and COVID-19 resources can help support your team through this moment and the journey ahead.